by JeanGatzCSP | May 11, 2010 | Blog, Business as usual is over, communication, customer service, leadership, teamwork
by Motivational Speaker Jean Gatz “I give up! Why should I bother to share ideas about how our company can improve our products and services, be more successful, and increase profits? Nobody ever listens anyway.” I hear some variation of this comment wherever I...
by JeanGatzCSP | May 5, 2010 | Blog, Business as usual is over, change, customer service, job security, leadership, stress, teamwork
by Motivational Keynote Speaker Jean Gatz Staying calm while dealing with change in your workplace is a lot like snorkeling for the first time. It can be unsettling and even scary. My mother always told me that if I put my head under water and tried to breathe, I...
by JeanGatzCSP | Apr 6, 2010 | Blog, change, job security, leadership, stress, teamwork
by Motivational Keynote Speaker In a world where change happens at the click of a mouse, one thing is certain: You can’t keep doing what you’ve been doing. The game has changed and the rules are different. To be successful, doing what’s expected is no...
by JeanGatzCSP | Mar 5, 2010 | Blog, change, communication, leadership, stress, teamwork
by Motivational Keynote Speaker Jean Gatz As we began our descent into Jackson Hole, strong winds rocked the plane. Clutching my arm in a death grip my seatmate whispered in a panic-stricken voice, “We’re all going to die!” Although I tried to reassure her she...
by JeanGatzCSP | Feb 26, 2010 | Blog, communication, leadership
by Motivational Keynote Speaker Jean Gatz That’s the question I was asked at a recent workshop by a group of frustrated healthcare managers. I’m sure you can relate. You’re pulled in a dozen different directions in the course of the day. So it’s tempting to take...
by JeanGatzCSP | Feb 19, 2010 | Blog, communication, difficult people, leadership
by Motivational Keynote Speaker Jean Gatz “What can I do with my problem employee? Her life is a soap opera, and every day she brings the latest episode to work!” This urgent plea came from an audience member during my keynote on dealing with difficult people. She...
