by JeanGatzCSP | Feb 19, 2010 | Blog, communication, difficult people, leadership
by Motivational Keynote Speaker Jean Gatz “What can I do with my problem employee? Her life is a soap opera, and every day she brings the latest episode to work!” This urgent plea came from an audience member during my keynote on dealing with difficult people. She...
by JeanGatzCSP | Feb 11, 2010 | Blog, communication, presentation skills
by Motivational Keynote Speaker Jean Gatz Have you ever worked really hard to do the best job possible – knowing that the odds were stacked against you? That’s exactly how I felt when I delivered the opening keynote for Texas Association, Directors of Volunteer...
by JeanGatzCSP | Feb 2, 2010 | Blog, change, communication
by Motivational Keynote Speaker Jean Gatz The managers quietly filed into the room, anxiety written all over their faces. Because their organization was going through tremendous change, these leaders had come together to learn how to manage the process. I began the...
by JeanGatzCSP | Jan 22, 2010 | Blog, customer service, leadership
by Motivational Keynote Speaker Jean Gatz Enjoying an evening out with three other couples, Les and I were seated around a U-shaped table as our young chef put on quite a show while he prepared our meal. Then he asked us to hold out our plates so he could serve us....
